Terms of Service

1. Parties and scope

These terms are an agreement between you and Sol, comprising Sol Park View Hotel Household Business (operates the hotel, receives deposits) and Cloud Valley Investment Joint Stock Company, tax code 0318387246 (signs rental contracts, issues VAT invoices). Address: Lô B17, KP Song Vĩnh, P. Tân Phước, Phú Mỹ, TP. Hồ Chí Minh.

The website is designed, technically operated and secured for Sol by Work Zone Technology Joint Stock Company (workzone.ai.vn). Work Zone is not a party to any booking; all commitments on rooms, prices, deposits and accommodation services are Sol's.

These terms apply when you use this website, message the Facebook page facebook.com/solparkview, Sol's Zalo OA or the website chat, and when you book at Sol Park View Hotel and Sol Hotel & Apartment. Using these channels means you have read and agree to these terms. If you do not agree, please stop using them.

During your stay, the booking policy and house rules also apply. Monthly guests and corporate guests have separate contracts; where a contract says otherwise, the contract prevails.

2. Services Sol provides via the website and messaging channels

• View hotel information, room types and prices, and calculate the cost for your chosen dates.
• Send room reservation requests directly to the hotel, with no middlemen.
• Ask questions, get quotes and receive support via the automated reply assistant and the front desk.
• View your Sol Rewards tier and your bookings.

A room reservation request is not yet a booking. A booking is only created when the front desk checks availability and confirms with you by phone or message. Until then, Sol has no obligation to hold the room and you have no obligation to pay. Sol may decline to confirm when no room fits your request or the information sent is incomplete.

Messages sent via the website and messaging channels are valid as transactions under the Law on Electronic Transactions No. 20/2023/QH15.

3. Automated reply assistant

Sol uses an AI-powered automated assistant to reply quickly on Messenger, Zalo and the chat box. Sol Hotel uses the service at ota.ai.vn (Facebook) for this assistant. Please note:

• The automated assistant may misunderstand a question or give an incorrect answer. Prices, availability, offers and all commitments are valid only once confirmed by the front desk.
• The assistant's answers are not legal, tax or visa advice.
• You have the right to ask to speak with the front desk at any time.
• Conversations are processed under our Privacy Policy.

4. Prices, taxes and invoices

• Room rates on the website and in messages are listed prices in Vietnamese dong, excluding 8% VAT. If you need a VAT invoice, add 8%.
• The applicable rate is the rate at the time the front desk confirms the booking. Rates during holidays, Tet and for groups may differ from regular rates.
• If a displayed price is clearly wrong because of a technical or data entry error, Sol will tell you the correct price before confirming. You may accept the correct price or cancel the booking and receive a full refund of any amount transferred.
• Send your invoice details (company name, tax code, email) before paying.

5. Deposit, payment, cancellation and date changes

Below is a summary. The full version, which prevails in case of any difference, is on the Booking Policy page.

Booking and payment

• 1 night (1 room): deposit 200.000đ. 2 to 4 nights: deposit of 1 night's room charge. 5+ nights: deposit of 2 nights. Holidays or multi-room groups: deposit per night. The balance is paid at check-in.
• Check-in from 14:00, check-out before 12:00. Early check-in costs an extra 50.000đ per hour. Check-in before 8h is charged 1 extra night, because the room must be kept empty from the night before.
• Late check-out from 12 to 18h: surcharge of 50.000đ/hour; after 18h, 100% of the nightly rate.
• Cash, bank transfer, VietQR. VAT invoices on request (listed prices exclude VAT; add 8%).

Cancellations and date changes

• Cancellation with at least 4 days' notice: free. 2 to 3 days: 50% fee. Last minute: 100%.
• Groups of 4+ rooms: free cancellation 10+ days before; 4 to 9 days before, a 50% fee.
• Holidays and Tet: cancellations charged 100%.
• Date changes: at least 2 days' notice.

• Deposits are paid to the account named HO KINH DOANH SOL PARK VIEW HOTEL at Techcombank. Please check this name before transferring. Sol is not responsible for money sent to any other account.
• Refunds (if any) are transferred back within 15 to 30 days.
• No-show without notice: treated as a last-minute cancellation.

6. Guest obligations

• Aged 18 or over when booking and checking in yourself.
• Provide information that is accurate, complete, and your own or that of a person who has authorized you to book for them.
• Show your documents at check-in: Vietnamese guests, Vietnamese ID card or VNeID level 2; foreign guests, passport and visa or temporary residence card. Sol completes residence registration under the Law on Residence and immigration regulations.
• Follow the house rules and compensate for any damage or loss you cause.
• Do not use Sol's rooms and services for illegal purposes.

Right to refuse service. Sol may decline to confirm, cancel a booking or refuse a guest when: booking information is wrong or false; the guest cannot show valid documents; the guest breaks the house rules after being reminded; or there are signs of fraud or illegal activity. In such cases, money already received is handled under the cancellation policy and applicable law.

7. Sol Rewards program

• Sol Rewards automatically counts your nights and stays by the phone number used to book. Tier rules and benefits for each tier are on the Sol Rewards page.
• Time-related benefits and room upgrades depend on availability on the day. The discount on the nightly rate applies when you book on solhotel.net and is deducted right away when you reserve a room. It does not apply to hourly stays, monthly stays or holiday nights, and cannot be combined with other offers.
• Benefits are tied to the member's phone number. They cannot be exchanged for cash or transferred.
• Sol may adjust tier thresholds and benefits, or end the program, with 30 days' notice on the Sol Rewards page. Bookings confirmed by the front desk before the change keep the benefits already applied.
• Sol may cancel nights, stays and tiers obtained through fraud, fake bookings or someone else's phone number.

8. Rules for using the website, chat and automated assistant

Please do not:

• Send fake bookings, large numbers of duplicate bookings, spam, or harassing, offensive or illegal content.
• Impersonate others or use other people's information without their consent.
• Use automated tools to scrape or copy data or send bulk requests to the website and automated assistant, except through data endpoints Sol publishes for that purpose.
• Probing for vulnerabilities, bypassing technical limits, or tricking the automated assistant into making commitments outside our policies.

Sol may block phone numbers, accounts or IP addresses that violate these terms, and will not honor commitments obtained by the means above.

9. Intellectual property

The name, logo, images, videos, articles, price lists and source code of this website belong to Sol or its licensors. You may view them and share links for personal purposes. Copying, republishing or commercial use requires Sol's written consent.

Photos, videos and reviews you send to Sol remain yours. Sol only publishes them with your consent.

10. Limitation of liability

Sol commits to providing the room and services as confirmed. To the extent permitted by law:

• Information on this website is updated regularly but may not yet reflect the latest changes in availability or prices. The front desk's confirmation is final.
• Sol is not responsible for interruptions caused by third-party platforms (Facebook, Zalo, banks, mobile carriers, hosting services) or by your own device or connection.
• Sol is not responsible for indirect losses such as lost profits or missed business opportunities.
• For any one booking, Sol's total liability does not exceed the amount you paid for that booking.
• Cash and valuables should be deposited at the front desk. Sol is responsible for items deposited at the desk.

The limitations above do not apply when Sol intentionally causes damage, and do not exclude any liability or right that the Law on Protection of Consumer Rights No. 19/2023/QH15 and related laws do not allow to be excluded.

11. Force majeure

Neither party is liable for failing to perform its obligations due to events beyond its control: natural disasters, storms and floods, fire, epidemics, widespread power or network outages, or decisions of state authorities. The affected party notifies the other as soon as possible. Both parties will first try to change the dates; if that is not possible, Sol refunds the nights not yet stayed.

12. Personal data

Sol collects and uses personal data under the Privacy Policy. To request data deletion, follow the instructions on the Data Deletion Request page.

13. Changes to these terms

Sol may amend these terms. The new version is posted on this page 7 days before it takes effect, with the update date shown at the top. Bookings confirmed by the front desk before the new version takes effect remain under the terms in force at the time of confirmation. Continuing to use our services after the effective date means you accept the new version.

14. Governing law and dispute resolution

These terms are governed by Vietnamese law. In case of a dispute, both parties will first negotiate for 30 days from the date one party sends a written complaint or email. If negotiation fails, the dispute will be settled by a competent court in Vietnam. This does not limit consumers' right to choose how to resolve disputes under consumer protection law.

These terms are available in Vietnamese and English. If the two versions differ, the Vietnamese version applies. If one clause is held invalid, the remaining clauses stay in effect.

15. Contact