Data deletion request

1. Quick summary

You have the right to ask Sol to delete your personal data at any time, free of charge and without giving a reason. Sol confirms receipt within 2 working days and completes the request within 7 working days of verifying that you are the owner of the data.

This page applies to data collected via the website, the Facebook page facebook.com/solparkview (including Messenger), Sol's Zalo OA and the website chat.

2. Data that is deleted

• Conversations with Sol on Messenger, Zalo OA and the website chat: messages, photos and videos you sent.
• Data received from Facebook: page-scoped ID (PSID) and display name.
• Website account: name, email, Google account ID, link to phone number.
• Sol Rewards profile: nights, stays, member tier. Once deleted, your tier cannot be restored.
• Room requests that did not become bookings, and cancelled bookings with no payment.
• Contact details used for after-stay care.

You may choose to delete everything or only part, for example only conversations.

Sol deletes the data on every system that stores it, including the server running the automated assistant on the service at ota.ai.vn (Facebook). Work Zone Technology Joint Stock Company (workzone.ai.vn), which designs and secures the website, carries out the technical deletion at Sol's request.

3. Three ways to send a request

Option 1. Send an email

Tap send a pre-filled email to info@solhotel.net with the subject "Data deletion request". The email already contains the lines to fill in.

Option 2. Message on Zalo

Send "delete data" to Zalo 0899 387 963 or Sol's Zalo OA.

Option 3. Message our Facebook page

Open Messenger for the page facebook.com/solparkview and send "delete data". If you message from the same Facebook account you used to contact Sol, Sol can verify you right away.

If you are logged in on the website, you can view your bookings and edit your name and email on the account page. Fully deleting your account is currently done via one of the three options above.

4. Information needed for verification

Sol only deletes data once sure the requester is the data owner, so that no one can delete or look up someone else's information. Please tell Sol:

• Your full name and the phone number used when booking or messaging.
• The channel you used: website, Facebook Messenger or Zalo.
• Your booking code if you have one (format SOL-XXXXX).
• What you want deleted: everything, only conversations, or only your account.

Sol verifies by calling or messaging back the registered phone number, or through the same Facebook, Zalo or Google account you used. Sol never asks for photos of ID documents, passwords or OTP codes.

5. Steps and processing times

1. Receipt. Within 2 working days, Sol confirms receipt of your request on the same channel you used.
2. Verification. Sol contacts you to verify that you are the owner of the data.
3. Deletion. Within 7 working days of completing verification, Sol deletes the data within the scope you chose from Sol's systems.
4. Report the result. Sol tells you what has been deleted, what must be kept by law, and why.

Where the law sets a shorter deadline for a type of request, Sol follows the legal deadline. Deletion requests are free of charge.

6. Data Sol must keep by law

Some data Sol is not allowed to delete, even at your request:

• Invoices, payment receipts and paid bookings: accounting and tax laws require them to be kept. Sol keeps accounting records for 10 years.
• Residence registration information: already sent to the police under the Law on Residence and immigration regulations. Sol keeps its records for the period required by law and cannot delete data already held by state authorities.
• Data needed for a dispute, complaint or request from a competent authority: kept until the matter is closed.

Data that must be kept is only archived by Sol, and no longer used to contact you or for customer care.

7. Remove Sol's app from your Facebook account

You can revoke the app's access yourself on Facebook:

1. Open Facebook, go to Settings and privacy, then choose Settings.
2. Select Apps and websites.
3. Find the app linked to the page facebook.com/solparkview (if it is in the list) and tap Remove.
4. To stop receiving messages from the page: open your conversation with Sol in Messenger and choose Block, or delete the conversation.

Removing the app or blocking the page only stops new data from being shared. For Sol to delete data already stored, please also send a request using one of the three options above.

8. Check the status of your request

Reply to the same email or conversation you used to send the request, or call 0899 387 963 and give your registered phone number. Sol will tell you which step your request is at: received, being verified, deleted, or which parts are kept by law.

If you have not received a result after 7 working days, email info@solhotel.net and the manager will handle it directly. If you are still not satisfied, you have the right to complain to the competent state authority for personal data protection under the Law on Personal Data Protection No. 91/2025/QH15.