LOYALTY PROGRAM
Sol Rewards: the more you stay, the more you get
Sol Rewards is the loyalty program of the Sol Hotel chain. Each time you book on this website and check in, your nights and stays are added automatically by the phone number used to book. Reach a threshold and you move up a tier automatically: up to 10% off the nightly rate, plus early check-in and late check-out at no extra charge.
- Gift for your first website booking1 free laundry service and a room upgrade when available.
- Price promiseWebsite prices are never higher than on Agoda or Booking, and you also earn nights and get member discounts.
Only website bookings count. Only bookings made directly on the solhotel.net website count. Bookings via Agoda, Booking, Zalo, the hotline or at the front desk do not count, even if you have stayed at Sol many times before.
What your benefits are worth
Example: a 1-night stay in a VIP Room from 470.000đ (Sol Hotel & Apartment). Standard check-in is 14:00 and check-out is 12:00; outside these hours, regular guests pay an extra 50.000đ per hour.
-
Silver
- 3% off the nightly rate14.100đ
- Check-out until 13:0050.000đ
Total value over 1 nights64.100đ
-
Gold
- 5% off the nightly rate23.500đ
- Check-in from 12:00100.000đ
- Check-out until 14:00100.000đ
Total value over 1 nights223.500đ
-
Platinum
- 10% off the nightly rate47.000đ
- Check-in from 11:00150.000đ
- Check-out until 15:00150.000đ
Total value over 1 nights347.000đ
Time-related benefits and room upgrades depend on availability on the day.
Benefits of the 4 member tiers
| Benefits | New member | Silver member | Gold member | Platinum member |
|---|---|---|---|---|
| Requirements | Every guest who books at Sol | 1+ nights or 1+ stays in one cycle | 10+ nights or 4+ stays in one cycle | 31+ nights or 11+ stays in one cycle |
| Nights and stays counted | Counted automatically by phone number | Counted automatically by phone number | Counted automatically by phone number | Counted automatically by phone number |
| Nightly rate discount | Not applicable | 3% off | 5% off | 10% off |
| Early check-in | Not applicable | Not applicable | From 12:00, no extra charge | From 11:00, no extra charge |
| Late check-out | Not applicable | Until 13:00, no extra charge | Until 14:00, no extra charge | Until 15:00, no extra charge |
| Room upgrade | First website booking: room upgrade when available | Not applicable | Not applicable | Room upgrade when available |
| Laundry | First website booking: 1 free laundry service | Not applicable | 1 free laundry loads per stay | 1 free laundry loads per stay |
| Date changes, cancellation | Not applicable | Not applicable | Free date changes with 1 days' notice | Free date changes or cancellation with 1 days' notice |
| Motorbike rental | Not applicable | Not applicable | Not applicable | Motorbike rental at the monthly guest rate |
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New memberEvery guest who books at Sol
- Nights and stays counted automatically by the phone number used to book on the website
- First website booking: 1 free laundry service
- First booking on the website: room upgrade when available
-
Silver member1+ nights or 1+ stays in one cycle
- 3% off the nightly rate when booking on the website
- Late check-out until 13:00 at no extra charge
-
Gold member10+ nights or 4+ stays in one cycle
- 5% off the nightly rate when booking on the website
- Early check-in from 12:00 and late check-out until 14:00 at no extra charge
- 1 free laundry loads per stay
- Free date changes with 1 days' notice
-
Platinum member31+ nights or 11+ stays in one cycle
- 10% off the nightly rate when booking on the website
- Early check-in from 11:00 and late check-out until 15:00 at no extra charge
- Room upgrade when available
- 1 free laundry loads per stay
- Free date changes or cancellation with 1 days' notice
- Motorbike rental at the monthly guest rate
Time-related benefits and room upgrades depend on availability on the day.
How to move up a tier
You move up a tier when you reach that tier's number of nights or number of stays within one 12-month cycle. You only need to reach one of the two.
| Tier | Nights | Or number of stays | Nightly rate discount |
|---|---|---|---|
| New member | 0 nights | 0 stays | Start earning nights and stays |
| Silver member | 1 nights | 1 stays | 3% off |
| Gold member | 10 nights | 4 stays | 5% off |
| Platinum member | 31 nights | 11 stays | 10% off |
Each booking made on solhotel.net that has checked in (hourly, nightly or monthly) counts as 1 stay. Nights are counted by nights actually stayed; hourly stays do not add nights.
How Sol runs the program
- Saved automaticallyEvery booking on the website is saved with your phone number, stay dates and room type. Nobody has to write anything down by hand.
- Confirmed by the front deskA booking is only added once the front desk marks it "checked in". Cancelled bookings and no-shows do not count.
- Automatic tier upgradesThe system recalculates your tier after each stay, over a 12-month cycle starting from your first stay.
- Deducted when you bookOn your next booking on the website, enter the correct phone number and your tier's discount is deducted from the total automatically.
- Check anytimeSign in with Google, or with your phone number and a booking code, to see your tier, nights, stays and booking history.
How long you keep your tier
Each cycle lasts 12 months, starting from the check-in date of your first stay and repeating continuously. A tier reached in one cycle is kept until the end of the next cycle.
Example: you first check in on 10/01/2026. Your first cycle runs until the end of 09/01/2027. If you stay 1 nights in this cycle, you move up to Silver member right away and keep that tier until the end of the next cycle, that is, the end of 09/01/2028. If you reach the threshold again in the second cycle, you keep the tier for one more cycle.
How the discount works
A discount on the nightly rate when you book on solhotel.net, deducted right away when you reserve a room. It does not apply to hourly stays, monthly stays or holiday nights, and cannot be combined with other offers.
- The system applies the discount for the tier of the booking phone number automatically; no code needed.
- The discount applies to the nightly room charge, not to surcharges.
- The deposit is calculated on the discounted price.
How to join
- 1
Book on the solhotel.net website
Put your own phone number on the booking. Only website bookings count, because only these keep a booking history.
- 2
Check-in
A booking is only added once the front desk confirms you have checked in. Cancelled bookings or stays not yet taken are not added.
- 3
Automatic tier upgrades
Reach a threshold and the system moves you up a tier automatically; your next booking on the website gets the discount deducted automatically. No sign-up or card needed.
Booking for your company
For every 10 nights your company stays through the website (checked-in bookings), the person who books receives a 100.000đ voucher. You only need to enter the company name at the reservation step.
Questions about Sol Rewards
Do I need to sign up to join Sol Rewards?
No. Just book on the solhotel.net website with your own phone number. After check-in, nights and stays are added automatically to that number. Signing in is only for viewing your tier, reviewing bookings and having your details pre-filled when booking.
If a company books on my behalf, who gets credit for the stay?
They count for the phone number of the guest named on the booking. When a company books for several people, please ask them to enter each guest's own phone number so everyone gets credit for their stays.
Do bookings via Agoda, Booking, Zalo or the hotline count?
Only bookings made directly on the solhotel.net website count. Bookings via Agoda, Booking, Zalo, the hotline or at the front desk do not count, even if you have stayed at Sol many times before. Your nights and stays start counting from your next booking on the website.
What if I usually book via Zalo or the hotline?
Ask the front desk for a ready-made booking link. Open the link and reserve your room on the website, and the booking earns nights and stays. Or book yourself at solhotel.net/dat-phong/.
Do hourly stays count?
Each booking made on solhotel.net that has checked in (hourly, nightly or monthly) counts as 1 stay. Nights are counted by nights actually stayed; hourly stays do not add nights.
What does the member discount apply to?
A discount on the nightly rate when you book on solhotel.net, deducted right away when you reserve a room. It does not apply to hourly stays, monthly stays or holiday nights, and cannot be combined with other offers.
Are early check-in and late check-out guaranteed?
Time benefits and room upgrades depend on room availability that day. Tell us your arrival and departure times in advance so the front desk can arrange them.
What if I change my phone number?
Tell the front desk or call 0944 312 363. Sol will transfer your accumulated nights and stays to the new number after confirming you own the old one.
How do I log in if I don't have an account yet?
Enter the phone number you used when booking together with one booking code from that number. The booking code is in your confirmation message, in the form SOL-XXXXX. Sol does not use passwords.
See your tier
Stayed at Sol before? Log in with the phone number you booked with to see your nights, stays and current tier. Need help? Call 0944 312 363.